Customer satisfaction is very important to us. Damaged items - We will replace any damaged item at no cost to the buyer, as long as we are notified within 5 days after merchandise has been received. Not satisfied - If you are not satisfied with the merchandise you purchased from our site, we will refund your money excluding the actual shipping & insurance fees incurred while shipping your package. The shipping and insurance fees incurred when returning your merchandise will not be reimbursed by Western Expressions unless the item(s) you are returning are damaged. If your package was originally shipped for free the actual shipping cost will still be subtracted from your refund. Insurance must be purchased to cover the full price of the merchandise that is being returned. A return authorization must be obtained from us before the merchandise can be returned. If there is no return authorization given then the delivery of your returned package will be refused and shipped back to you. The merchandise must be adequately packed before returning merchandise. Please email us before returning merchandise to obtain the correct return address for your package. If the returned package is shipped to the wrong address an extra shipping charge may be subtracted from the customers refund (please email us before returning merchandise). Refunds may be issued by check or credit card reimbursement. Returns must be made within 7 days after merchandise is received or the delivery of the package will be refused and returned back to the customer. Custom orders, special orders, clearance products, close-out products, discontinued items and bulk orders are nonrefundable.